OpenAI16 дней назад
AI Success Engineer - EDU
Зарплата не указана
Полная занятостьУдалёнка
Обязанности
- 01Lead the post-sale technical relationship as a trusted advisor for EDU customers, advising on deployment, configuration, identity, security, governance, troubleshooting, optimization, and responsible adoption
- 02Identify and implement tech interventions and agentic solutions to drive adoption of OAI product capabilities within the portfolio of assigned EDU accounts
- 03Own account health and technical success across an EDU portfolio, including adoption velocity, stakeholder engagement, risks, and value realization
- 04Deliver technical configuration and enablement across ChatGPT Edu (Codex & Work), API, connectors, Agents, and other OpenAI capabilities
- 05Identify and validate EDU specific value drivers through workshops on use case design, responsible adoption, faculty/staff enablement, champion building, and internal communication
- 06Translate institutional objectives into an actionable adoption roadmap, defining prioritized workstreams, sequencing, milestones, governance, risks, KPIs, and clear stakeholder ownership across launch, rollout, enablement, change management, and new product activation
- 07Drive and demonstrate value realization by establishing baselines and success metrics, analyzing adoption and usage, coordinating progress across stakeholders, and communicating outcomes through quantitative reporting and qualitative impact stories
- 08Build strong relationships with executive sponsors, IT/security leaders, academic stakeholders, faculty champions, researchers, and operational teams to understand EDU specific workflows
- 09Help identify expansion opportunities where OpenAI can power new academic, research, administrative, or operational workflows
- 10Partner cross-functionally with Sales, Solutions Architecture, Product, Engineering, Research, Education Programs, and Support to resolve blockers and surface customer feedback, field patterns, and EDU-specific signals
Требования
- 018+ years of experience in technical customer-facing roles such as technical account management, technical GenAI consulting, solutions architecture, technical delivery leadership, education technology implementation, or enterprise SaaS adoption
- 02Hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, common integration patterns, and the ability to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval, fine-tuning, or custom model usage
- 03Ability to translate technical concepts into clear institutional value for leaders who may care about student success, research productivity, administrative efficiency, faculty enablement, risk, and governance
- 04Comfort embedding with customers to map workflows, identify requirements, diagnose adoption challenges, and build credible rollout plans
- 05Excellent project and program management instincts across multi-stakeholder, consensus-heavy environments
- 06Ability to be a thought partner for C-level and academic leaders while also diving deep with technical teams
- 07High ownership in dynamic customer environments with fast decision making, context switching, and ambiguous stakeholder needs
- 08A strong record of driving technical deployments and owning meaningful adoption and value outcomes in complex organizations
Условия
- 01This role is based in Singapore