OpenAI10 дней назад
AI Success Engineer
Зарплата не указана
Полная занятостьУдалёнка
Обязанности
- 01Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization
- 02Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio
- 03Conduct technical enablement and configuration sessions across our broad product portfolio
- 04Identify and validate use cases by embedding with customer teams to understand workflows and pain points
- 05Lead account level coordination across multiple workstreams, including new product activation, change management, and customer rollout and deployment planning
- 06Build strong relationships with executive sponsors and technical stakeholders and help align business goals with OpenAI capabilities
- 07Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs
- 08Partner with Solutions Architecture, Product, Engineering and Research by surfacing customer feedback, field patterns, and technical blockers and act as a cross functional navigator who keeps teams aligned, informed, and moving toward customer outcomes
- 09Guide value realization and measure impact through baselines, KPI definition, and post deployment reporting
- 10Facilitate workshops on use case design, adoption best practices, champion building, and internal enablement
- 11Help drive expansions by identifying high leverage opportunities where OpenAI’s platform can power new workflows or lines of business
- 12Serve as the technical advisor for existing customer implementations by guiding and optimizing account setup, configuration, etc.
Требования
- 01Are fluent in Mandarin
- 02Have 8+ years of experience in technical customer facing roles such as technical account management, technical GenAI consulting, solutions architecture, technical delivery leadership, or deep technical enterprise SaaS adoption work
- 03Deep, hands-on knowledge of OpenAI product capabilities, APIs, SDKs, connectors, and common integration patterns and able to explain model behavior, limitations, technical tradeoffs, embeddings, retrieval augmentation, and approaches to fine-tuning or custom model usage
- 04Can translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies
- 05Are comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges
- 06Have excellent project and program management instincts and can lead multi workstream initiatives with clarity and structure
- 07Enjoy being a thought partner for C level stakeholders while also diving deep with technical teams
- 08Operate with high ownership and can manage fast decision making, context switching, and dynamic customer needs
- 09Have a strong record of driving technical deployments with hands-on on customer work and owning impactful adoption and value for large enterprise customers with complex environments and multiple stakeholders
Условия
- 01This role is based in Singapore