OpenAI05.06.2026
Solutions Engineer, Pre-Sales
Зарплата не указана
Полная занятостьУдалёнка
Обязанности
- 01Deliver an exceptional pre-sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions
- 02Demonstrate how leveraging OpenAI APIs and ChatGPT can meet customers’ business needs and deliver substantial business value, including building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory
- 03Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process
- 04Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process
- 05Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning
- 06Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams
Требования
- 01Have 5+ years of experience in a technical pre-sales or similar role, managing C-level technical and business relationships with complex global organizations
- 02Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support
- 03Have foundational training in programming languages like Python or Javascript
- 04Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture
- 05Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders
- 06Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done
- 07Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed