Crusoe15 дней назад
Cloud Support Engineer
Зарплата не указана
Полная занятостьОфис
Обязанности
- 01Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+)
- 02Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues
- 03Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools
- 04Manage alert triage, prepare for maintenance windows, and conduct node delivery testing
- 05Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery
- 06Adhere to global team collaboration and handoff processes for ticketing and on-call procedures
- 07Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs)
Требования
- 01Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience
- 02Strong command-line interface (CLI) skills in Linux environments
- 03Proficiency with Git for code management and collaboration
- 042-5 years of experience in a customer support role, ideally within cloud, storage, or networking environments
- 05Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana)
- 06Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP)
- 07Excellent communication and customer service skills, including the ability to prioritize competing escalations
- 08Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN)
Условия
- 01Competitive compensation and equity packages
- 02Restricted Stock Units
- 03Paid time off, paid holidays & leave of absence programs
- 04Comprehensive health, dental & vision insurance
- 05Employer contributions to HSA account
- 06Paid parental leave
- 07Paid life insurance, short-term and long-term disability
- 08Professional development & tuition reimbursement
- 09Mental health & wellness support
- 10Commuter benefits (parking & transit)
- 11Cell phone stipend
- 12401(k) Retirement plan with company match up to 4% of salary
- 13Volunteer time off
- 14Global travel insurance & emergency assistance
- 15Daily meals allowance
- 16Additional perks & programs specific to location
- 17Compensation will be paid in the range of up to $105,000 - $125,000 + Bonus