Technical Support Specialist (French Speaker)

Навыки

Обязанности

• 01Play a crucial role in the Customer Success Team that owns technical relationships with our partners using our products and services
• 02Become an excellent communicator while mastering problem-solving skills
• 03Work in coordination with the Customer Success Managers and be primarily responsible for supporting seamless experience for our partners
• 04Troubleshoot technical issues, find resolutions for partner requests, review partner queries, and find creative solutions that streamline their requirements and leverage knowledge to help partners get over technical struggles while expanding to the Insider One platform
• 05Contribute to building innovative products by advocating for partners by taking their feedback and sharing it with the Product team to improve processes and product offerings
• 06Meet important SLAs like response time and the lead time for issue resolutions which is an important aspect

Требования

• 01Have a Bachelor’s Degree in Business, Communication, Programming, or Engineering related fields
• 02Have 1+ years of experience in supporting a software product, ideally in SaaS or experience in MIS or Software Development teams
• 03You will be working with French clients
• 04Have fluency in written and verbal French and English
• 05Turkish is a plus
• 06Have a high sense of responsibility and accountability
• 07Are able to provide timely responses and follow up systematically
• 08Are a natural problem solver with a positive attitude and love for helping others succeed
• 09Have good debugging/troubleshooting skills
• 10Know your way around HTML, CSS, or other programming languages, would be a plus

Условия

• 01Enjoy a monthly meal allowance designed to enhance your daily routine
• 02Access comprehensive private health insurance
• 03Find your people with yoga classes, running and cycling clubs, and nutrition workshops
• 04Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and Neoskola
• 05Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development