Stripe11 дней назад
Consumer Operations, Program Manager
Зарплата не указана
New York
Обязанности
- 01Lead or collaborate with cross-functional teams to define operational requirements for new Link/Crypto onramp products, features, and experiments
- 02Partner with Product and Engineering teams to design and implement infrastructure and tools for operational workflows
- 03Represent user interests in product development discussions and advocate for solutions improving consumer experience
- 04Develop customer support strategies and implement tools to enhance self-service options
- 05Ensure operational processes and product features comply with applicable laws, regulations, and consumer protection requirements
- 06Monitor and analyze operational metrics to drive continuous improvements meeting key performance objectives
Требования
- 01Bachelor's degree or foreign equivalent in Business, Management, Economics or related field
- 025 years of post-bachelor's progressive experience in Operations
- 035 years experience pulling data, creating queries and analyzing large datasets using SQL
- 044 years experience leading end-to-end execution of large, cross-functional projects
- 051 year of experience designing and executing comprehensive test cases for new features, system updates, and process changes
- 061 year experience coordinating feedback loops between end users, support teams and product teams
- 071 year experience writing Product Requirement Documents and Business Requirement Documents
- 081 year experience with CRM and support platforms including Salesforce, Case Studio, and CRV
Условия
- 01Salary: $150,301 - $210,600/yr plus potential sales commissions/bonuses
- 0240 hrs/week
- 0350% Telecommuting permitted
- 04Multiple Positions Available
- 05Additional benefits may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; wellness stipends