Sierra2 days ago
IT Support Specialist
Salary not specified
MARKET
12,484 ₽median for this role
IT Support / Helpdesk · 66 jobs with disclosed pay
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КонтрактОфис
Responsibilities
- 01Serve as the first line of defense for employee IT issues in New York, with deep focus on macOS troubleshooting, application support, and network connectivity
- 02Share responsibility for Sierra's global IT helpdesk queue during your regional working hours: triage new requests, resolve issues across offices, keep ownership clear, coordinate escalation, and provide clean cross-time-zone handoffs
- 03Support engineers and other highly technical teammates with curiosity and confidence, using logs, command-line tools, and clear written communication when appropriate
- 04Use approved AI tools thoughtfully to accelerate research, hypothesis generation, and documentation while protecting sensitive data and independently validating consequential recommendations
- 05Own the full device lifecycle locally—procurement, deployment, inventory tracking, loaner pool oversight, and device re-provisioning for offboarded users
- 06Keep every room meeting-ready. Maintain and troubleshoot conference room AV, proactively test rooms, and own the peripheral and accessory inventory
- 07Partner with Facilities, our project managers, and AV integrators to spec, stage, and commission IT and AV for our new New York space, and support the move from our current location
- 08Triage office network and connectivity issues, then drive them to resolution with our ISP, network, and building vendors
- 09Set up laptops and essential software for new hires, delivering a seamless first-day experience
- 10Handle routine administration in Okta, Google Workspace, and other core applications, including users and groups, app assignments, access changes, licensing, and basic audit-log review
- 11Take on well-scoped endpoint, SaaS, access, inventory, or workplace technology projects with clear success criteria, appropriate review, testing, documentation, and rollback planning
- 12Look beyond the immediate ticket, respectfully challenge inefficient or fragile practices, propose practical improvements, and help implement and document better ways of working
- 13Support software installs, device shipments to East Coast teammates, repair and warranty coordination, and proactive hardware refresh planning
Requirements
- 012-5 years in hands-on IT support or systems administration, with strong macOS experience in a fast-paced or startup environment
- 02Comfort with endpoint management and MDM systems (e.g., Jamf), identity tooling (e.g., Okta), and troubleshooting across Mac hardware and software
- 03Hands-on experience with basic Okta, Google Workspace, or comparable SaaS administration and a desire to grow into broader systems ownership
- 04Experience supporting engineers or other highly technical users, or clear evidence that you can communicate credibly, work from technical evidence, and learn unfamiliar systems quickly
- 05A structured, hypothesis-driven approach; strong follow-through; and the judgment to recognize uncertainty, seek review, or escalate before a risky change
- 06Able to manage competing requests in a shared global queue, communicate priorities, maintain accurate status, and carry issues through resolution or a clear handoff
- 07Curious about why work is done a certain way and comfortable constructively challenging the status quo with specific, practical recommendations
- 08Practical troubleshooting of conference room AV and office networking fundamentals—Wi-Fi, DHCP, VLANs—and the judgment to know when to escalate to a vendor
- 09Highly organized with a systems-oriented mindset—able to track devices, accessories, and inventory accurately across multiple offices
- 10Bias for action and the ability to troubleshoot, solve problems, and follow through without constant direction, while knowing when to seek review or escalate
What we offer
- 01In-person company based in San Francisco, with growing offices across North America, Europe, and Asia
- 02Office location in New York