Okta3 days ago

Customer Success Enablement Manager - EMEA

RUB 4,667–6,417per month · before tax

MARKET

16,167 ₽median for this role

Data Scientist · 96 jobs with disclosed pay

5,800half of the offers: 13,208–20,77743,793

Below market · above 2% of offers

Dublin

Responsibilities

01Successfully identify and communicate the EMEA CSM organization's technical and role readiness needs
02Understand the day-to-day of the CSM role to suggest and execute new and innovative ideas and programs for your primary stakeholder: EMEA CSM leadership
03Communicate effectively and often to ensure all stakeholders are aligned and view the enablement program as a force multiplier
04Equip Okta's EMEA CSM teams with the necessary product knowledge, skills, and processes to effectively engage with customers and drive retention and growth
05Take a data-driven and analytical approach to deciding on future initiatives, and use performance management to quantify the impact of existing programs
06Partner with other enablement team members in designing, creating, and delivering enablement programs
07Continuously engage with EMEA CSM leadership to validate and collaborate on requirements and program results
08Proactively seek input and content from CSM teams to aid in the curation of enablement programs
09Lead discovery sessions with business leaders to build and refine requirements
10Coordinate the localization and delivery of training, communications, and tooling produced by the global enablement team for EMEA CSM audiences

01The single most important characteristic we are looking for is initiative - be prepared to share previous examples or articulate suggestions for what you might bring to this role
02Charismatic, great presence, deep empathy, and sharp on the product
03Ability to understand, work with, and present to a technical audience
04Ability to deliver results in a fast-moving, highly matrixed environment
05Deep understanding of customer success and enablement strategies
06Demonstrable communication skills- specifically strong presentation skills and executive presence
07Understanding of cultural and business nuances across the EMEA region, particularly across European markets
08A team player- able to collaborate in an international, virtual team and coordinate the appropriate resources to meet varying partner requirements
09Excellent verbal and written communication skills
105+ years of enablement experience in the software industry, ideally supporting customer success or post-sales teams
11Industry and product knowledge is a plus
12Strong problem-solving, priority-setting, facilitation, multi-tasking, analytical, and collaboration skills
13Ability to work independently, multi-task effectively, and thrive in a fast-paced, dynamic, global environment
14Strong interpersonal skills and ability to build positive relationships across multiple teams and time zones
15Comfortable with occasional travel across the EMEA region