Fin3 days ago
Senior Customer Education Manager, Live Programs
RUB 11,717–13,992per month · before tax
MARKET
13,534 ₽median for this role
Tech Lead / Team Lead · 166 jobs with disclosed pay
5,250half of the offers: 9,771–18,1061.2 млн
At market · above 36% of offers
Chicago
Responsibilities
- 01Own the live education program end-to-end by setting the vision, roadmap, and success metrics
- 02Design and deliver engaging, live experiences including webinars, cohorts, in-person workshops, and our annual Fin Academy Live event
- 03Partner with the Deployment Services team to define, create, and deliver tailored training to Enterprise customers
- 04Partner with the Customer Education team to plan and maintain a holistic training curriculum
- 05Continually iterate on offerings to increase their impact on onboarding, feature adoption, and automation rate
Requirements
- 018+ years of training experience with 3–5 years in a SaaS or tech environment
- 02Professional services and/or customer success experience required
- 03Strong grasp of adult learning principles and best practices
- 04Proven content design skills with a track record of producing presentations and training
- 05Able to understand and clearly communicate complex, technical concepts and the nuances of AI products
- 06Strong executive presence with the ability to deliver compellingly to both large audiences and small groups
- 07Skilled at maintaining engagement with all audiences and adapting in the moment
- 08Superb program management skills, including stakeholder management, SME engagement, and end-to-end project management
- 09Proof of eligibility to work in the United States is required
What we offer
- 01Hybrid working policy: in the office at least three days per week
- 02Base salary range for candidates within the Greater Chicago Area is $140,600 - $167,900
- 03May be eligible for corporate bonus program or sales incentive
- 04May be eligible for stock in the form of Restricted Stock Units (RSUs)
- 05Benefits supporting health and wellbeing, family, time away from work, and financial future
- 06This role requires travel to support live events and customer engagements