Dropbox3 days ago

Renewals Strategy Principal Program Manager

RUB 21,608–29,242per month · before tax

MARKET

12,375 ₽median for this role

IT Support / Helpdesk · 65 jobs with disclosed pay

5,714half of the offers: 8,583–16,667145,833

Above market · above 88% of offers

Remote - US: Select locations

Responsibilities

01Lead Dropbox's retention strategy for commercial customers, identifying opportunities to improve customer outcomes and recurring revenue
02Develop scalable retention programs, renewal strategies, and customer lifecycle initiatives that increase customer health, product adoption, and renewal rates
03Partner with Customer Success and Sales leadership to evolve the renewal operating model as Customer Success assumes ownership of commercial renewals
04Design playbooks, operating rhythms, and best practices that enable Customer Success to proactively identify and mitigate renewal risk
05Identify opportunities to leverage AI, automation, and technology to improve customer engagement, reduce manual work, and increase operational efficiency
06Partner with Product, Sales, Revenue Operations, Finance, Legal, and Engineering to improve the end-to-end customer renewal experience
07Establish data-driven frameworks for renewal forecasting, customer health, retention analytics, and executive reporting
08Analyze customer behavior and renewal performance to identify trends, recommend strategic investments, and continuously improve retention outcomes
09Lead cross-functional initiatives that improve customer lifecycle management and drive long-term recurring revenue growth
10Influence senior leaders across the business to align on customer retention priorities and operational improvements

0110+ years of experience in SaaS strategy, renewals, customer lifecycle management, customer success, revenue operations, or commercial operations
02Experience designing, building, or scaling renewal, retention, or recurring revenue programs within a B2B SaaS environment
03Deep expertise in renewal strategy, forecasting, customer retention, and recurring revenue operations
04Experience building scalable operating models, processes, playbooks, governance, or customer programs that improved business performance
05Experience leading new initiatives or organizational transformations from concept through operational execution
06Proven ability to lead complex cross-functional programs and influence senior stakeholders without direct authority
07Strong strategic thinking with a demonstrated ability to translate strategy into operational execution
08Excellent executive communication and stakeholder management skills
09Strong analytical skills with experience using data to drive operational decisions, prioritize investments, and measure business outcomes