Chime Financial, Inc4 days ago

Program Manager, Voice of the Member

RUB 8,750–12,083per month · before tax

MARKET

13,317 ₽median for this role

Tech Lead / Team Lead · 163 jobs with disclosed pay

5,250half of the offers: 9,792–17,8581.2 млн

Below market · above 17% of offers

Remote

Responsibilities

01Investigate the biggest sources of member frustration and delight across Chime, combining signals from feedback, support conversations, social channels, app reviews, and operational data to understand what's happening and why.
02Build and evolve tools, automations, and AI-enabled workflows that help teams across Chime access, understand, and act on member insights more effectively.
03Identify opportunities where manual analysis, reporting, or decision-making can be improved through automation, experimentation, and new approaches to surfacing member sentiment at scale.
04Turn complex findings into clear, compelling narratives that help product teams, business leaders, and executives make better decisions on behalf of our members.
05Lead deep-dive analyses on important member experience topics, identifying root causes, quantifying impact, and uncovering opportunities to improve the member experience.
06Shape and deliver company-wide sentiment readouts that help Chime stay connected to what members are experiencing and where we should focus our attention.
07Ask questions others aren't asking, proactively investigate emerging issues, and surface insights that help Chime better understand and serve its members.

014+ years of experience in consulting, product management, product operations, strategy & operations, user research, customer insights, analytics, or similar roles that required structured problem solving and cross-functional influence.
02A track record of turning complex information into clear, compelling narratives that help others understand what matters and what to do next.
03Strong analytical instincts and comfort working with both quantitative and qualitative data.
04Ability to ask thoughtful questions, separate signal from noise, and build confidence in conclusions.
05High degree of curiosity, ownership, and self-motivation.
06Energized by ambiguous problems, proactively explore new ideas, and don't wait for someone else to tell you what to investigate next.
07Experience using AI tools to learn quickly, investigate problems, automate workflows, or improve how work gets done.
08Excellent written and verbal communication skills, with the ability to tailor your message for audiences ranging from individual contributors to senior leaders and executives.
09Genuine curiosity about what drives member experiences, paired with a desire to influence decisions that create meaningful impact at scale.