Chime Financial, Inc5 days ago
Program Manager, Member Experience
RUB 9,667–13,333per month · before tax
MARKET
10,167 ₽median for this role
BI Analyst/Developer · 13 jobs with disclosed pay
5,250half of the offers: 9,167–14,16764,167
At market · above 46% of offers
Remote
Responsibilities
- 01Own and maintain process documentation (SOPs, journey maps, knowledge base content)
- 02Drive operational excellence by streamlining and automating agent functions
- 03Identify friction points across the member and agent journey and implement scalable solutions
- 04Influence cross-functional roadmaps using data-driven insights
- 05Partner with various cross-functional teams such as Product, Legal, Risk, Vendor Ops, Quality, and Learning to optimize agent performance
- 06Ensure operational readiness and assess support impact for new features and policy changes
- 07Lead initiatives that measurably improve CSAT, resolution rates, and contact rate
Requirements
- 015+ years leading end-to-end programs in Customer Experience, Operations, or Product
- 02Experience operating in regulated environments with strong compliance awareness
- 03Demonstrated cross-functional partnership across Product, Compliance, Risk, and Ops
- 04Strong analytical skills and experience using Looker, Tableau, Power BI, or similar tools
- 05Proven ability to break down complex problems and influence roadmap direction
- 06Experience building scalable processes that improved member experience metrics
- 07Strong executive communication and stakeholder influence skills
What we offer
- 01Full-time employment
- 02Four days a week in the office and Fridays from home for those near an office
- 03Fully remote program option available
- 04Bonus eligibility
- 05Competitive equity package
- 06Comprehensive health, financial, and wellbeing benefits
- 07Generous vacation policy and company-wide paid days off
- 081% of time off to support local community organizations
- 09Annual wellness stipend
- 10Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents
- 11Access to family planning reimbursement
- 12Backup child, elder, and pet care
- 13Subsidized commuter benefits for eligible employees