MongoDB4 days ago
Strategic Customer Success Manager
Salary not specified
MARKET
15,900 ₽median for this role
Data Scientist · 115 jobs with disclosed pay
5,000half of the offers: 12,796–20,50043,793
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New York City; Philadelphia
Responsibilities
- 01Proactively identify and mitigate complex consumption risks by combining technical goals with success metrics and advising on sophisticated architectural strategies
- 02Deliver optimal solutions for significant strategic accounts, accelerating time-to-value and guiding customers to achieve high-stakes business goals through their MongoDB roadmap
- 03Conduct comprehensive customer business reviews for complex accounts, analyzing technical health and operational performance while translating insights into strategic value-based outcomes
- 04Partner with C-suite and technical leaders to align on objectives and champion alignment of joint roadmaps that foster significant database growth
- 05Lead the cross-functional development of comprehensive account programs, outlining key deliverables and resource allocations that drive customer maturity and global revenue realization
- 06Proactively manage a portfolio of the company’s most significant strategic accounts, developing and executing high-impact strategies to maximize value realization, executive advocacy, and long-term success
- 07Track and report progress against strategic outcomes, provide high-precision forecasting for high-value portfolios to senior leadership, and identify data patterns to drive growth and support presales expansion
- 08Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis
- 09Use AI-driven innovation to scale best practices globally, transform consumption patterns, and create advanced technical solutions for strategic accounts
- 10Serve as the strategic voice of the customer within MongoDB, leveraging insights from complex environments and unique use cases to directly influence the product roadmap and coordinate cross-functional execution
- 11Connect customers with the right internal resources, including high-level Marketing programs and Executive Sponsor alignment, while leading collaborative learning sessions to ensure MongoDB maximizes value for our most significant accounts
- 12Orchestrate complex cross-functional initiatives, such as global migrations and modernization factories, by directing dedicated account teams to enable consumption growth
Requirements
- 019 to 12+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
- 026+ years experience being accountable for customer health and revenue realization for a defined book of strategic G2000 business
- 03Excellent verbal and written skills with the proven ability to influence technical and business outcomes at the C-suite level without direct authority
- 04Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
What we offer
- 01MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market
- 02Offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups
- 03Committed to developing a supportive and enriching culture for everyone
- 04Employee affinity groups, fertility assistance and a generous parental leave policy
- 05MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process
- 06MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type