MongoDB6 days ago
Senior Customer Success Manager
Salary not specified
MARKET
13,534 ₽median for this role
Tech Lead / Team Lead · 166 jobs with disclosed pay
5,250half of the offers: 9,771–18,1061.2 млн
The employer didn't disclose pay — compare with the market yourself.
Melbourne
Responsibilities
- 01Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices
- 02Deliver cross-disciplinary solutions to critical customer challenges, accelerating time-to-value and guiding to achieve their business goals through their MongoDB deployments
- 03Conduct comprehensive customer business reviews for Enterprise accounts, analyzing technical health and risk while translating insights into business-critical outcomes
- 04Partner with senior technical and business leaders to align on objectives and champion mutual success plans that foster long-term advocacy
- 05Drive cross-functional development of account strategy and take ownership of elements that drive customer maturity, lifetime value, retention, and revenue realization
- 06Proactively manage a diverse portfolio of Enterprise customers across various stages of the journey, creating and executing strategies to maximize value realization, advocacy, and long-term success
- 07Track and report progress against key business outcomes, demonstrate control of the forecast by providing informed predictions to senior leadership for business predictability, and identify new opportunities to expand customer impact by collaborating with presales teams
- 08Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis
- 09Leverage AI fluency to enhance customer engagement processes, driving efficiency and productivity in delivering technical solutions
- 10Amplify the voice of the customer within MongoDB, leveraging technical insights and customer perspectives to influence MongoDB’s product roadmap and coordinate across Sales, Product, Services, and Support to drive long-term health and value realization
- 11Connect customers with the right internal resources, including Executive Sponsor engagement, while contributing to regional and global best practices to strengthen team success and act as a force multiplier for the organization
- 12Support team growth by participating in the interview and ramping process for new hires, coaching peers to foster development and knowledge-sharing across the region
Requirements
- 017 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
- 024+ years experience being accountable for customer health and revenue realization for Enterprise customers
- 03Excellent verbal and written skills with the ability to influence technical and business outcomes and solve complex problems across varying audience types from Developers to C-suite
- 04Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience
What we offer
- 01Hybrid working model
- 02Based in Melbourne
- 03Employee affinity groups
- 04Fertility assistance
- 05Generous parental leave policy
- 06Supportive and enriching culture
- 07Accommodations for individuals with disabilities