Cloudflare4 days ago
Senior Customer Engineer, SLED West (California or Arizona)
Salary not specified
MARKET
13,534 ₽median for this role
Tech Lead / Team Lead · 166 jobs with disclosed pay
5,250half of the offers: 9,771–18,1061.2 млн
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Hybrid
Responsibilities
- 01Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio tailored to public sector procurement and compliance standards
- 02Lead and/or provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact for the customer
- 03Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy
- 04Proactively monitor dynamic customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks common in municipal and educational IT infrastructures
- 05Carry a variable quota tied directly to new business acquisition and/or ongoing account growth
- 06Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data
- 07Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives
- 08Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion
- 09Act as an "AI-Augmented" engineer. Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring, reclaiming your time for strategic customer advisory
Requirements
- 01Proven experience working with or selling into SLED, Local Government, or Municipal agencies, with a deep understanding of public sector buying cycles, compliance requirements, and unique government IT constraints
- 02Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling)
- 03Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture
- 04Proven track record of operating in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and public sector/enterprise sales cycles
- 05Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high-level government C-suite/elected official business strategy
What we offer
- 01This is a work-from-home 100% remote role, but you should reside in one of the regions (California or Arizona)