Airbnb05/20/2026

Program Manager

RUB 13,000–16,083per month · before tax

MARKET

13,534 ₽median for this role

Tech Lead / Team Lead · 166 jobs with disclosed pay

5,250half of the offers: 9,771–18,1061.2 млн

At market · above 49% of offers

United States

Responsibilities

01Lead complex cross-functional teams and manage multiple programs simultaneously, ensuring successful delivery while navigating ambiguous situations
02Collaborate closely with executive leadership to establish and maintain strategic alignment, communicate project status, and manage expectations
03Develop and execute program plans and schedules to achieve targeted performance metrics that align with executive-level expectations
04Be curious, anticipate and navigate obstacles and skillfully negotiate changes with cross-functional stakeholders at every stage from early concept through to launch
05Assess business and organization risk to make trade-off recommendations
06Track and measure your outcomes and adapt and learn quickly from failure
07Champions CS Program Management Office (PMO) defined ways of working to drive intended outcomes and provide transparency
08Independently produces and revises documents and presentations that are executive ready

01Bachelor's Degree or equivalent experience, preferably in related field; MBA or Masters preferred
028+ years of broad experience in customer service across contact center operations, digital support, and contact center technology
03Experience managing and executing large, complex, cross-functional projects, ideally in a contact center and/or customer service environment
04Organized and collaborative Senior Program Manager who inspires and motivates their team while driving results on time, and at high quality
05Understanding of technology use cases in customer service and contact centers
06Experience in creating detailed project plans and business cases to show measurable impact of program, progress and project execution
07Ability to create compelling presentations and storytelling to executives
08Experience and ease interacting with and influencing senior executive leadership
09Proven ability to pivot and deal with ambiguous situations resulting in a structured outcome
10Exceptional collaboration, partnership and influencing skills with the ability to work in a global environment across multiple locations and time zones to drive consensus across teams

01This position is US - Remote Eligible
02The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager
03Must live in a state where Airbnb, Inc. has a registered entity
04This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits