Cloudflare6 days ago
Senior Professional Services Engineer
Salary not specified
MARKET
12,375 ₽median for this role
IT Support / Helpdesk · 65 jobs with disclosed pay
5,714half of the offers: 8,583–16,667145,833
The employer didn't disclose pay — compare with the market yourself.
Hybrid
Responsibilities
- 01Plan and deliver timely and organized services for customers
- 02Ensure customers see the full value in Cloudflare's products and advice on product best practices
- 03Gather business and technical requirements, use cases and other information to build, migrate and deliver solutions
- 04Produce Solution Design, HLD, LLD, data builds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts and other artifacts
- 05Implement changes on behalf of the customer in the Cloudflare environment following change management process
- 06Provide guidance to customers to configure their CPEs and integration points
- 07Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams
- 08Contribute to knowledge sharing through internal and external documentation, technical Q&A, and best practices
- 09Support building operational assets like templates, automation scripts, procedures, workflows
Requirements
- 015+ years of experience in customer facing position (Customer Engineer, Security Engineer, Implementation Engineer, etc.)
- 02Knowledge of layers and protocols of the OSI model such as TCP/IP, TLS, DNS, HTTP
- 03Deep understanding of Internet and Security technologies such as DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics and Logs
- 04Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash)
- 05Working experience with security aspects of internet property such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS
- 06Working experience with performance aspects of internet property such as Speed, Latency, Caching, HTTP/2, TLSv1.3
- 07Working experience with infrastructure as code tools like Terraform
- 08Ability to manage a project, work to deadlines, prioritize between competing demands and manage uncertainty
What we offer
- 01Working hours Monday to Friday 09:00 a.m. to 06:00 p.m.
- 02Occasional weekend support for specific changes outside business hours
- 03Travel expected at 30%
- 04Available locations: Singapore or Sydney