OpenAI6 days ago
Support Delivery Lead - Toronto
Salary not specified
MARKET
13,534 ₽median for this role
Tech Lead / Team Lead · 166 jobs with disclosed pay
5,250half of the offers: 9,771–18,1061.2 млн
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Полная занятостьOntario - Remote
Responsibilities
- 01Build and lead a team of the foremost technical and troubleshooting experts at OpenAI
- 02Partner with engineering and customer teams to build out our systems to ensure that we resolve escalated issues
- 03Take learnings from resolving customer issues and operationalize those solutions at scale
- 04Manage scaling and operations of the team in order to deliver 24x7 coverage globally
- 05Build strong relationships with our customers to ensure their application’s success
- 06Ensure the team is assisting broadly where needed beyond the 'core remit' of the team
- 07Be a part of the broader leadership team in Support
Requirements
- 016+ years of experience leading and managing technical support engineering or software engineering teams, ideally in high-scale or fast-paced environments
- 0210+ years of experience in technical support engineering or software engineering
- 03Experience leading highly skilled engineering teams and are comfortable empowering senior ICs while setting a clear technical and operational direction
- 04Deep technical experience in application development or infrastructure, paired with a strong instinct for operational systems and customer reliability
- 05Strong cross-functional partner with a proven ability to influence engineering and product roadmaps through support-driven insights
- 06Take an automation-first approach and have a track record of implementing tooling or processes that scale support impact through AI and systems thinking
- 07Thrive in ambiguous environments and balance strategic leadership with a willingness to get into technical details when needed
- 08Energized by customer impact and excel at building trust with strategic accounts during critical issues or periods of transformation
- 09Mission-driven, collaborative, and operate with high integrity and humility
What we offer
- 01Role is based Remotely in Toronto, Canada
- 02Global team providing 24x7 technical coverage for customers
- 03Includes holidays and weekends coverage based on business needs