OpenAI16 days ago

Руководитель программы поддержки партнеров

Salary not specified

MARKET

12,375 ₽median for this role

IT Support / Helpdesk · 65 jobs with disclosed pay

5,714half of the offers: 8,583–16,667145,833

The employer didn't disclose pay — compare with the market yourself.

Полная занятостьSan Francisco

Responsibilities

01Lead support readiness for new and existing cloud and strategic partnerships, including launch planning, operational design, and ongoing program execution
02Partner closely with Engineering, Product, go-to-market teams, and external partners to develop support models for technically complex products and integrations
03Define partner-specific customer journeys, support workflows, escalation paths, ownership models, and cross-company handoffs
04Identify operational and technical risks, align stakeholders on solutions, and drive improvements that strengthen the customer experience
05Establish clear success metrics and operating rhythms to monitor partnership health, launch readiness, and support performance
06Use AI and automation to improve partner-related support workflows and scale operations effectively

01Have 8+ years of experience in program management, support operations, partnerships, or related roles within a fast-paced technology environment
02Have experience working closely with engineering teams to translate technical requirements into clear operational plans
03Have experience with cloud platforms, cloud-provider partnerships, or technically complex enterprise products
04Are comfortable navigating ambiguity and driving alignment across internal teams and external partners
05Can move between strategic planning and hands-on execution while maintaining a strong focus on customer outcomes
06Have experience in cybersecurity or life sciences; this background is a plus but not required