Vanta6 days ago
Старший менеджер по работе с коммерческими клиентами (Восточный регион)
Salary not specified
MARKET
13,534 ₽median for this role
Tech Lead / Team Lead · 166 jobs with disclosed pay
5,250half of the offers: 9,771–18,1061.2 млн
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Полная занятостьУдалёнка
Responsibilities
- 01Hire, mentor and develop a team of expert CSMs and a culture of customer centricity, high performance and accountability
- 02Influence strategy and design of the customer success methodology including implementation, adoption, customer value and risk management
- 03Define strategies and coach your team to achieve KPIs including revenue retention and customer health
- 04Through coaching your team, drive adoption of effective portfolio prioritization, success planning, risk management and expansion identification
- 05Develop enablement programs that ensure your team members are experts in Vanta's products, our space and CSM skills
- 06Partner closely with cross-functional teams including revenue operations, product, marketing, sales, recruiting and more
- 07Lead a team of individuals whose book sizes range from roughly 40-55 accounts
- 08Thrive in a fast paced startup environment and contribute to transformational change
Requirements
- 01Proven track record of high performance in Customer Success or Account Management, with the ability to mentor peers and a readiness to transition into team leadership
- 02A passion for team development including the ability to define onboarding and ongoing enablement programs that result in career growth for your team
- 03Experience managing Commercial customers with complex product requirements and multiple levels of stakeholders
- 04A proven track record of establishing executive level relationships, navigating issues and escalations and balancing the needs of both the customer and the business
- 05Strong critical thinking and clear communication skills
- 06Demonstrate a history of making decisions using frameworks and backed by data
- 07Thrive in a fast paced environment and can effectively lead teams through change
- 08Have deep curiosity of emerging technologies and an enthusiasm for cybersecurity
- 09A natural affinity for problem-solving, and an enthusiasm for making a large impact early on at a start-up
- 10Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact
What we offer
- 01Industry-competitive salary and equity
- 02Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
- 0316 weeks paid Parental Leave for all new parents
- 04Health & wellness stipend
- 05Remote workspace, internet, and cellphone stipend
- 06Commuter benefits for team members who report to the SF and NYC office
- 07Family planning benefits
- 08Matching 401(k) contribution with immediate vesting
- 09Flexible PTO policy, plus 80 hours of Sick Time
- 1011 company-paid holidays
- 11Virtual team building activities, lunch and learns, and other company-wide events
- 12Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney