Vanta10 days ago
Customer Success Manager, Commercial East
Salary not specified
MARKET
13,534 ₽median for this role
Tech Lead / Team Lead · 166 jobs with disclosed pay
5,250half of the offers: 9,771–18,1061.2 млн
The employer didn't disclose pay — compare with the market yourself.
Полная занятостьУдалёнка
Responsibilities
- 01Lead all post-sales activities for Vanta’s mid-market customers through onboarding, implementation, product expertise, renewal and identify upsell opportunities
- 02Partner with Account Managers to drive renewal and expansion opportunities within your book of business
- 03Act as the voice of the customer within Vanta
- 04Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines
- 05Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution
- 06Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform
- 07Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy
- 08Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer
- 09Work cross-functionally to resolve customer business issues and work toward mutual goals
Requirements
- 01Have 5+ years of experience in Customer Success at a SaaS company
- 02Extensive experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships
- 03Providing top-notch account management and relationship building through various means; Quarterly Business Reviews, Health Check Ins, and Executive summaries etc
- 04Ability to be nimble and agile in an environment where shifting priorities should be expected
- 05Experience working in the security or compliance industry is preferred
- 06Possess clear and thoughtful communication skills, with strong critical thinking ability
- 07Be highly empathetic to customers, with a proven track record of long-term customer retention
- 08Experience with hitting retention targets and creating happy, healthy customers
- 09Possess the technical competency to understand Vanta’s software and build great relationships with highly technical customers
- 10Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up
- 11Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact
What we offer
- 01Industry-competitive salary and equity
- 02Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
- 0316 weeks paid Parental Leave for all new parents
- 04Health & wellness stipend
- 05Remote workspace, internet, and cellphone stipend
- 06Commuter benefits for team members who report to the SF and NYC office
- 07Family planning benefits
- 08Matching 401(k) contribution with immediate vesting
- 09Flexible PTO policy, plus 80 hours of Sick Time
- 1011 company-paid holidays
- 11Virtual team building activities, lunch and learns, and other company-wide events
- 12Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney