GitLab6 days ago
Staff Systems Engineer, IT
Salary not specified
MARKET
12,375 ₽median for this role
IT Support / Helpdesk · 65 jobs with disclosed pay
5,714half of the offers: 8,583–16,667145,833
The employer didn't disclose pay — compare with the market yourself.
Remote
Responsibilities
- 01Design, build, and own end-to-end automation for the employee lifecycle - onboarding, transfers, role changes, and offboarding
- 02Serve as the technical owner of GitLab's ITSM platform, including service catalog design, workflow, request/incident/change processes, integrations, and platform upgrades
- 03Increase AI deflection rates for all stakeholders of the ITSM system by deploying and tuning virtual agents, AI search, and agentic resolution
- 04Identify repetitive, manual workflows across IT and its partner teams and replace them with automation built in our ITSM and Serval
- 05Build and maintain integrations between the ITSM platform and GitLab's core systems, including Okta, Google Workspace, Slack, Zoom, JAMF, Fleet, Workday, and GitLab itself
- 06Manage IT-owned infrastructure as code across our cloud environments
- 07Apply SRE principles to the services IT owns: meaningful monitoring and alerting, clear reliability targets, capacity and cost awareness, and blameless post-incident review
- 08Develop the knowledge management and self-service experiences that feed AI deflection: well-structured articles, catalog items, and conversational flows
- 09Instrument automation and AI performance with clear metrics and dashboards, deflection rate, time to resolution, automation coverage, and failure rates
- 10Set engineering standards for the IT automation stack, including version control, testing, code review, environment management, and change control, and mentor support engineers across the IT organization
- 11Partner with Security and Compliance to ensure lifecycle automation and AI workflows meet access, audit, and control requirements, including SOX and SOC 2
- 12Document architecture, runbooks, and design decisions in the handbook
Requirements
- 01Breadth as a generalist systems engineer with experience owning a wide range of platforms
- 02Solid infrastructure-as-code experience (Terraform or similar), with change managed through version control, code review, and automated deployment
- 03A working command of SRE principles, including observability, monitoring and alerting, reliability targets, and blameless post-incident review
- 04Experience running workloads in a major public cloud; working knowledge across all three (AWS, GCP, and Azure) is a plus
- 05Experience designing or operating virtual desktop infrastructure (Azure Virtual Desktop, Amazon WorkSpaces, Citrix, or similar)
- 06A track record automating employee lifecycle processes across HRIS, identity, and endpoint management systems for a distributed or remote workforce
- 07Experience with workflow automation and iPaaS tooling (Okta Workflows, Serval, or similar) and with an ITSM platform; experience with a major ITSM platform is a plus
- 08Familiarity with AI-enabled service capabilities such as virtual agents, AI search, and agentic resolution
- 09Strong scripting and development skills (Python, JavaScript, or similar)
What we offer
- 01Remote work
- 02High-performance culture driven by values and continuous knowledge exchange
- 03Embrace AI as a core productivity multiplier
- 04Collaboration with industry leaders to solve complex problems