Figma10 days ago
Manager, IT Operations
RUB 12,750–22,417per month · before tax
MARKET
12,354 ₽median for this role
IT Support / Helpdesk · 64 jobs with disclosed pay
5,714half of the offers: 8,520–16,354145,833
At market · above 56% of offers
San Francisco
Responsibilities
- 01Lead and develop IT Operations in San Francisco Hub by coaching and supporting the San Francisco IT Operations team and contractors
- 02Roll up your sleeves on escalated issues to assist the team and create documentation, deploy new systems and processes to effectively scale
- 03Build and maintain dashboards showing relevant helpdesk metrics (CSAT, SLAs, most common issues) to serve as a baseline for end-user support and overall IT performance
- 04Proactively identify and address inefficiencies and bottlenecks within IT Operations (e.g. access requests, automations, lifecycle management)
- 05Partner cross-functionally with teams across the business to understand their needs, solve problems and work towards common initiatives
- 06Ensure the procurement of hardware and software aligns within budget and forecast costs to optimize financial planning and resource allocation
- 07Lead and own IT projects from conceptualization to completion involving cross departmental collaboration
Requirements
- 013+ years of experience leading a team of IT professionals with a wide variety of responsibilities
- 025+ years of direct IT support experience
- 03Experience working with remote teams, multiple offices, and different time zones
- 04Ability to partner with both technical and non-technical collaborators on a global level
- 05Advanced knowledge administering Okta, Google Workspace, Zoom, Slack, JAMF and various other SaaS tools
What we offer
- 01This is a full time hybrid role that will be held from our San Francisco Hub with at least 2 days in office per week
- 02Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off
- 03Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws
- 04Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave
- 05Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts
- 06Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles