Toast12 days ago
Customer Care Specialist, Retail
~RUB 3,280per month · before tax
MARKET
12,333 ₽median for this role
IT Support / Helpdesk · 35 jobs with disclosed pay
6,250half of the offers: 7,958–18,62550,000
The employer didn't disclose pay — compare with the market yourself.
Omaha
Responsibilities
- 01Deliver a top tier customer experience over chat through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Toast Customers
- 02Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
- 03Help set up and troubleshoot technology devices for customers
- 04Communicate & collaborate effectively to our Toast customers, resolve complex customer inquiries, and increase customer satisfaction
- 05Support the business by recommending process improvements to management toward advancing customer programs
- 06Collaborate and actively participate with internal team members in meetings and 1:1 training to ensure we are all working together to provide a great customer experience
Requirements
- 011+ years of experience in a role responsible for customer satisfaction or 1+ year working in a customer support role providing technical troubleshooting and solving difficult problems
- 02Experience with root cause analysis; able to understand unique situations and deliver solutions to these problems
- 03Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software + Toast hardware
- 04Strong verbal/ written communication, organizational, and influencing skills
- 05Success operating independently and navigating competing priorities in a constantly changing environment
What we offer
- 01Hybrid work model
- 02Open to schedules that may include weekends, holidays and nights