Toast16 days ago
Senior Customer Care Tech Specialist
Salary not specified
MARKET
13,875 ₽median for this role
Tech Lead / Team Lead · 86 jobs with disclosed pay
5,250half of the offers: 9,542–19,3541.2 млн
The employer didn't disclose pay — compare with the market yourself.
Bengaluru
Responsibilities
- 01Deliver exceptional customer experiences by solving technical and functional issues proficiently and thoughtfully
- 02Communicate complex technical information clearly to non-technical users
- 03Manage multiple customer interactions while using internal systems appropriately
- 04Collaborate closely with team members to share knowledge and best practices
- 05Continuously expand your product expertise through training, real-time support, and hands-on experience
- 06Support process improvements and contribute to creating a seamless support experience
Requirements
- 012–4 years of customer support experience, preferably in a tech/SaaS environment
- 02Bachelor’s degree in any discipline
- 03Top-notch verbal and written communication skills in English
- 04Solid troubleshooting ability across hardware/software with great attention to detail
- 05Ability to adapt quickly, multitask, and perform under pressure
- 06Customer-first mindset with empathy and a collaborative attitude
- 07Fast typing skills and comfort using multiple tools and systems
- 08Willing to work in 24*7 rotational shifts and rotational week offs
- 09Flexible: Comfortable with night shifts & rotating shifts and business changes
- 10Dexterity: Willing to support across multiple channels chat, voice, and tickets
- 11Adaptable: Open to learning new systems and evolving technologies
- 12Collaborative: Ready to work across teams and adjust to process shifts
- 13Committed: Focused on delivering consistent results that meet SLAs and KPIs
What we offer
- 01Shifts: Rotational (including weekends and holidays) within a 24x7 support structure
- 02Initial 6 months: Work from Office (Bangalore)
- 03Training and onboarding will be onsite
- 04At Toast, we work in a hybrid model with a minimum of 2 days in office
- 05For the first 12 months after go-live, we’ll ask you to be onsite at least 3 days a week to ensure strong collaboration and support