Brex17 days ago
Руководитель, Back Office & Payment Operations
Salary not specified
MARKET
13,534 ₽median for this role
Tech Lead / Team Lead · 166 jobs with disclosed pay
5,250half of the offers: 9,771–18,1061.2 млн
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San Francisco
Responsibilities
- 01Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards
- 02Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions
- 03Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning that improve consistency as the team and business grow
- 04Advance Brex's AI-native goals by identifying high-impact use cases, driving thoughtful AI adoption across the team, and partnering on tools and workflows that improve speed, quality, and control
- 05Partner closely with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues quickly, and support operational readiness for new workflows and product changes
- 06Drive continuous improvement by identifying root causes, refining procedures, and advancing automation that increases throughput without compromising control quality
- 07Translate frontline insights into clear reporting and actionable recommendations for leadership, surfacing trends, risks, and process gaps that matter to the broader Banking Operations strategy
Requirements
- 015+ years of experience in US banking operations, payments operations, compliance operations, or a related function within a bank, fintech, or other regulated financial services environment
- 022+ years of people management experience, with a track record of coaching employees, raising performance, and building strong, accountable teams
- 03Working knowledge of high-risk money movement workflows and payment rails such as wires, ACH, checks, SWIFT, or similar transaction monitoring and exception management environments
- 04Practical fluency with AI tools such as Claude, Hex, Granola, and Glean, with a strong point of view on where AI can improve team effectiveness, decision quality, and operational scale in a control-heavy environment
- 05Strong judgment, including the ability to assess risk, make sound escalation decisions, and maintain clear, audit-ready documentation
- 06Experience partnering cross-functionally with teams such as Compliance, Legal, Product, Engineering, Treasury, Finance, or external banking partners to resolve issues and improve processes
- 07Clear written and verbal communication skills, with the ability to turn operational complexity into concise guidance, actionable feedback, and leadership-ready updates
- 08A builder mindset with strong operational discipline and the ability to improve workflows, strengthen procedures, and use data or automation to scale quality and efficiency
What we offer
- 01Role will be based in our San Francisco office
- 02Hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home
- 03Currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday
- 04Up to four weeks per year of fully remote work