Snowflake20 days ago
Senior Analyst, Customer Experience Analytics
Salary not specified
MARKET
10,800 ₽median for this role
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Полная занятостьUS-CA-Menlo Park
Responsibilities
- 01Be a Trusted Analytics Partner to CXE Leadership: Work closely with Support and Services Delivery leaders to provide the data and insights that drive operational decisions
- 02Deliver Insights That Drive Action: Conduct deep-dive analyses on support case drivers, resolution patterns, customer satisfaction trends, and operational efficiency that CXE leadership can act on immediately
- 03Connect the Dots Across Teams: Partner with Support Engineering, Services Delivery, Operations, and Finance to ensure CX analytics are grounded in a holistic view of the post-sale customer experience
- 04Know the Data Inside and Out: Build strong fluency in the underlying data models, metrics definitions, and pipelines (SQL, dbt, Snowflake) that drive Support and Services Delivery reporting
- 05Enable Self-Service Through AI: Leverage AI-driven interfaces (semantic models, Cortex Analyst, Snowflake Cortex Code) to help CXE managers and operational teams answer their own data questions - reducing turnaround time on ad-hoc requests
- 06Raise the Bar Across the Team: Contribute to team best practices, documentation, and analytical standards. Elevate the quality and consistency of deliverables across the analytics org
Requirements
- 01Bachelor's or Master's degree in Computer Science, Data Science, Statistics, or a related field (or equivalent experience)
- 024-6 years of experience in data analytics or applied data science
- 03Strong SQL skills (Snowflake preferred) and proficiency in Python
- 04Experience with dbt for data modeling and transformation
- 05Experience building user-facing analytics applications (BI tools, data apps or similar)
- 06Proven ability to engage senior stakeholders - shaping problem definitions, not just answering questions
- 07Strong track record of translating complex analyses into clear, actionable narratives for non-technical audiences
- 08Genuine interest in applying AI tools to analytical workflows - LLMs for classification, semantic models for self-service, or emerging Snowflake Cortex Code capabilities
- 09Comfort working in a team that experiments with new tooling as part of the job
What we offer
- 01hybrid (3 days in office) role in Menlo Park