OpenAI23 days ago
Hardware Technical Program Manager, Infrastructure Partner Operations
Salary not specified
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Полная занятостьSan Francisco
Responsibilities
- 01Own operational engagement with third-party infrastructure providers, ensuring consistent execution against operational commitments, service-level agreements (SLAs), and performance expectations
- 02Develop operational governance frameworks with strategic partners, including business reviews, operational scorecards, escalation processes, executive reporting, and performance improvement plans
- 03Define, track, and continuously improve key operational metrics related to infrastructure availability, deployment execution, incident response, operational health, service quality, and partner performance
- 04Build dashboards and reporting mechanisms that provide clear visibility into partner operational performance, risks, trends, and areas requiring executive attention
- 05Drive cross-functional coordination between OpenAI teams and external infrastructure providers to resolve operational issues, remove execution blockers, and improve delivery outcomes
- 06Lead operational escalations involving infrastructure availability, deployment execution, hardware operations, capacity delivery, or service performance, ensuring timely resolution and clear executive communication
- 07Establish repeatable operating rhythms with external partners, including weekly operational reviews, executive business reviews, service reviews, action tracking, and long-term improvement initiatives
- 08Partner with Capacity Planning, Hardware Operations, Networking, Deployment, Reliability Engineering, and Supply Chain teams to ensure external infrastructure providers remain aligned with OpenAI's operational priorities
- 09Identify systemic operational risks across partner organizations and proactively drive corrective actions that improve long-term operational effectiveness
Requirements
- 017+ years of experience in Technical Program Management, Infrastructure Operations, Cloud Operations, Service Delivery, or Technical Account Management within large-scale infrastructure environments
- 02Experience managing operational relationships with external infrastructure providers, cloud service providers, hardware vendors, or strategic technology partners
- 03Strong understanding of hyperscale cloud infrastructure, data center operations, infrastructure delivery, or large-scale distributed systems
- 04Experience developing operational KPIs, SLAs, service health metrics, dashboards, and executive reporting for complex technical organizations
- 05Demonstrated success leading cross-functional operational programs involving both internal stakeholders and external partners
- 06Strong program management skills with the ability to drive accountability across organizations without direct authority
- 07Excellent written and verbal communication skills with experience presenting operational performance to senior technical and executive leadership
- 08Bachelor's degree in Engineering, Computer Science, Information Systems, Operations, or equivalent practical experience