Vercel03/04/2026

Senior Customer Support Engineer

Salary not specified

MARKET

12,354 ₽median for this role

IT Support / Helpdesk · 64 jobs with disclosed pay

5,714half of the offers: 8,520–16,354145,833

The employer didn't disclose pay — compare with the market yourself.

Remote - United Kingdom

Responsibilities

01Solve interesting, technically complex cases for Vercel customers
02Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations
03Partner with Product, Solutions, and Customer Success to provide guidance internally and externally
04Develop and improve internal tools and scripts that increase team efficiency
05Specialize in a given product area (v0) and act as a domain owner within the team
06Improve existing documentation and create new runbooks, guides, and internal processes
07Assist Customer Success Managers with Enterprise requests and escalations

01Lead by example and provide feedback to mentor other members of the team
02Have hands-on experience using Vercel and v0 as a platform
03Have modern development and architecture experience in the AI or web space (e.g., building LLM-powered apps, web services, or production web applications) and can explain these concepts to others
04Have prior customer support experience in a technical role: troubleshooting customer cases, writing clear solutions, and proactively problem-solving
05Enjoy engineering solutions to resolve root causes of recurring problems
06Have strong written and verbal communication; able to explain complex systems clearly
07Comfortable working with a fully remote, globally distributed team
08Have a passion for delivering a customer experience second to none
09Willing to participate in a weekend/holiday on-call rotation

01Occasional weekend or holiday on-call rotation (scheduled in advance)
02In-office anchor days on Monday, Tuesday, and Friday if based near SF, NY, London, or Berlin offices
03Fully remote if located beyond commuting distance of offices