Figma26 days ago

Специалист по поддержке сообщества (Токио, Япония)

Salary not specified

MARKET

12,375 ₽median for this role

IT Support / Helpdesk · 65 jobs with disclosed pay

5,714half of the offers: 8,583–16,667145,833

The employer didn't disclose pay — compare with the market yourself.

Tokyo

Responsibilities

01Monitor our community and social platforms (community forum, X, Reddit etc.) and handle escalations
02Provide outstanding technical support for new and experienced Figma users on community and social platforms
03Help moderate and organize our community forum, making sure it stays a healthy and safe space for our global community
04Improve engagement and create a seamless one-to-many support experience
05Collaborate with our design and engineering teams to investigate and resolve complex issues
06Work with our Technical Quality Support team to report and escalate technical issues with the appropriate teams
07Collect and consolidate customer feedback into meaningful recommendations for our product and research teams
08Close the feedback loop with users when bugs are resolved and feature requests are implemented

012+ years' experience working in a support or community environment for a technical SaaS product
02Good technical capability and written communication skills, with the ability to turn complex ideas into easily understood concepts
03A willingness to listen to customer feedback and respond effectively in a public forum or directly with the user
04An agile and adaptive attitude, and thrive in the constantly evolving growth and excitement of startup culture
05A fluency in English and Japanese, written and spoken