Datadog12/30/2025
Менеджер II, Premier Support Engineering — регион EMEA
Salary not specified
MARKET
12,375 ₽median for this role
IT Support / Helpdesk · 65 jobs with disclosed pay
5,714half of the offers: 8,583–16,667145,833
The employer didn't disclose pay — compare with the market yourself.
Paris
Responsibilities
- 01Manage, develop, coach and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations
- 02Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports
- 03Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure
- 04Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary
Requirements
- 01Passionate about people management and/or mentorship with previous experience leading a team, including managing other managers
- 02Self-motivated, detail-attentive, and have a desire for continuous learning
- 03A critical thinker who defaults to a client-centric approach and uses data to make informed decisions
- 04A tinkerer with some programming experience and a basic knowledge of Linux
- 05Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
What we offer
- 01Best-in-breed onboarding
- 02Generous global benefits
- 03Intra-departmental mentor and buddy program for in-house networking
- 04New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- 05Continuous professional development, product training, and career pathing
- 06An inclusive company culture, able to join our Community Guilds and Inclusion Talks
- 07Hybrid workplace