Datadog05/18/2026

Менеджер 2, команда поддержки Premier Support Engineering

Salary not specified

MARKET

12,354 ₽median for this role

IT Support / Helpdesk · 64 jobs with disclosed pay

5,714half of the offers: 8,520–16,354145,833

The employer didn't disclose pay — compare with the market yourself.

Tokyo

Responsibilities

01Manage, develop, coach and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations
02Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports
03Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure
04Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary

01Passionate about people management and/or mentorship with previous experience leading a team, including managing other managers
02Self-motivated, detail-attentive, and have a desire for continuous learning
03A critical thinker who defaults to a client-centric approach and uses data to make informed decisions
04A tinkerer with some programming experience and a basic knowledge of Linux
05Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)

01Hybrid workplace
02Best-in-breed onboarding
03Generous global benefits
04Intra-departmental mentor and buddy program for in-house networking
05New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
06Continuous professional development, product training, and career pathing
07An inclusive company culture, able to join our Community Guilds and Inclusion Talks