Linear29.05.2026
Product Support Specialist, Eastern/Central Time
Полная занятостьУдалёнка
Обязанности
- 01Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
- 02Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
- 03Partner with engineering team to document and reproduce bugs
- 04Surface trends and insights from customer feedback to the team at large to inform product choices
- 05Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations
Требования
- 01Passion about technology, quality, and Linear’s mission
- 02Excellent communication and customer service skills and experience working with a technical or engineering user base
- 03Ability to adapt communication approach to non-technical users
- 04Experience troubleshooting technical issues, including APIs and integration setups
- 05Ability to reproduce bugs with Linear and its integrations in various environments (different browsers, Windows, Mac, Mobile)
- 06Familiarity with SQL, Javascript, APIs, and GitHub is a plus
- 07Curiosity to learn technical skills if no direct experience
- 08Based in U.S. or Canada Eastern or Central time only
Условия
- 01Competitive salary and equity
- 02Employee-friendly equity terms including early exercise in the US and extended exercise windows
- 03Daily meal and coffee stipend on every workday
- 04Paid co-working space or desk
- 05Health coverage (based on country requirements)
- 065 weeks paid vacation, plus local statutory holidays
- 074 months paid parental leave
- 08Paid month off after 4 years & every 2 years thereafter
- 09Regular team events and off-sites
- 10Remote-first with no required commute
- 11Optional co-working offices in San Francisco, New York, and London