Sr. Training and Knowledge Management Manager (Legal team)

Навыки

Обязанности

• 01Develop, champion, and execute a multi-year strategic roadmap for the Legal team’s Knowledge Management and Training program, ensuring alignment with broader organizational goals
• 02Partner across the organization (Sales Enablement, Okta University, and Learning & Development) to establish a unified, best-in-class approach for company-wide legal training topics
• 03Design, host, and produce engaging on-demand content and live training sessions for the Legal team and company-wide, including designing a scalable onboarding program for new Legal team hires
• 04Leverage broad legal knowledge and experience to actively create and build high-quality, relevant legal team content, ensuring it is both substantively sound and easy to consume
• 05Strategically build and optimize legal knowledge content for seamless ingestion by AI systems, ensuring the information is structured to effectively train, govern, and power internal AI models and bots for various use cases
• 06Establish standards for knowledge capture, lifecycle management, and governance, leverage self-service technologies (e.g. AI-driven search, workflow automation, etc.) to maintain the knowledge base, dramatically reduce redundant inquiries, and enable employees to self-serve relevant information
• 07Provide strategic oversight and professional guidance to the Training & Knowledge Management Specialist, driving departmental consistency and fostering career growth
• 08Define and report on sophisticated metrics (e.g. ROI, adoption rates, knowledge gaps, etc.) to the Director of Legal Operations to continually measure program effectiveness and inform future strategy
• 09Proactively manage relationships with internal stakeholders to ensure all legal learning and knowledge management needs are anticipated and addressed

Требования

• 01Bachelor's Degree in Learning and Development, Knowledge Management, or a related field
• 02Minimum of 10 years of professional experience, with at least 7 years focused on Training and Knowledge Management
• 03Experience supporting an in-house Legal department or paralegal experience required
• 04Demonstrated working knowledge of core legal concepts and terminology to drive content creation and ensure content accuracy and relevance
• 05Demonstrated expertise in building, designing, and deploying engaging content, including wikis, e-learning courses, training curricula, and professional presentations
• 06Experience optimizing content for use by a variety of systems, including AI models and search engines
• 07Exceptional communication, collaboration, and presentation skills; a proactive and influential leadership style is a must
• 08Proven ability to work cross-functionally across a global enterprise
• 09Advanced proficiency with modern knowledge management and training tools such as Confluence, Highspot, WalkMe, Articulate, Zoom, PowerPoint, Google Slides, and workflow automation platforms (e.g. TAP)
• 10Deep understanding and application of adult learning concepts, theories, and best practices
• 11Demonstrated ability to influence senior stakeholders, drive consensus, and lead complex change management initiatives
• 12Ability to set clear goals, define performance metrics, and consistently drive accountability for results
• 13Seasoned strategist who thinks in terms of scalability and systems and can build a culture of learning
• 14Proven track record of managing complex, cross-functional projects
• 15Deep understanding of how a successful training and knowledge management program, designed for how modern AI tools process and serve up information, can directly impact a company's bottom line

Условия

• 01Annual base salary range (location-dependent)
• 02Equity (where applicable)
• 03Bonus
• 04Benefits: health, dental and vision insurance
• 05401(k)
• 06Flexible spending account
• 07Paid leave