Starburst22.05.2026
Technical Support Engineer
San Francisco
Обязанности
- 01Provide support for standard and custom deployments
- 02Answer break/fix and non-break/fix technical questions through SFDC ticketing system
- 03Efficiently reproduce reported issues by leveraging tools (minikube, minitrino, docker-compose, etc.), identify root causes, and provide solutions
- 04Open SEP and Galaxy bug reports in Jira and feature requests in Aha!
- 05Provide upgrade support upon customer request
- 06Conduct regularly scheduled technical check-ins with each BU
- 07Discuss open support tickets, provide updates on product bugs and provide best practice recommendations based on your observations and ticket trends
- 08Ensure customer environments are on supported LTS versions
- 09Contribute to our reference documentation
- 10Lead peer training
- 11Consultant to our content teams
- 12Own your personal technical education journey
- 13Contribute to or drive components of departmental and cross functional initiatives
- 14Partner with Leadership
- 15Identify areas of opportunity with potential solutions for inefficiencies or obstacles within the team and cross-functionally
- 16Provide feedback to your manager on continued ed. opportunities, project ideas, etc.
Требования
- 015+ years of support experience
- 023+ years of Big Data, Docker, Kubernetes and cloud technologies experience
- 03Ability to Travel: This role will require 25% in-person travel for purposes including but not limited to new hire onboarding, team and department offsites, customer engagements, and other company events. Actual travel expectations may vary by role and business needs.
Условия
- 01Location: PST
- 02Competitive pay
- 03Attractive stock grants
- 04Flexible paid time off
- 05Other benefits like competitive pay, attractive stock grants, flexible paid time off, and more