Figma3 дня назад
Manager, IT Operations
New York
Обязанности
- 01Lead and develop IT Operations in New York Hub by coaching and supporting the New York IT Operations team and contractors
- 02Roll up your sleeves on escalated issues to assist the team and create documentation, deploy new systems and processes to effectively scale
- 03Build and maintain dashboards showing relevant helpdesk metrics (CSAT, SLAs, most common issues) to serve as a baseline for end-user support and overall IT performance
- 04Proactively identify and address inefficiencies and bottlenecks within IT Operations (e.g. access requests, automations, lifecycle management)
- 05Partner cross-functionally with teams across the business to understand their needs, solve problems and work towards common initiatives
- 06Ensure the procurement of hardware and software aligns within budget and forecast costs to optimize financial planning and resource allocation
- 07Lead and own IT projects from conceptualization to completion involving cross departmental collaboration
Требования
- 013+ years of experience leading a team of IT professionals with a wide variety of responsibilities
- 025+ years of direct IT support experience
- 03Experience working with remote teams, multiple offices, and different time zones
- 04Ability to partner with both technical and non-technical collaborators on a global level and experience managing vendors and contractor workforces
- 05Excellent communication and analytical skills with the ability to effectively prioritize and lead through complex situations
Условия
- 01This is a full time hybrid role that will be held from our New York Hub with at least 2 days in office per week
- 02Annual Base Salary Range: $153,000 — $269,000 USD
- 03Figma offers equity to employees
- 04Competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement
- 05Annual bonus plan for eligible non-sales roles