Samsara3 дня назад

Product Support Engineer III-1

Зарплата не указана

РЫНОК

12 514 ₽медиана по профессии

IT Support / Helpdesk · 116 вакансий с указанной зарплатой

5 250половина предложений: 9 479–16 667132 617

Работодатель не указал зарплату — сравните с рынком сами.

Bengaluru - BLR1

Обязанности

01Act as primary L3/PSE owner for high-impact and ambiguous mobile issues
02Lead structured, hypothesis-driven investigations: define the problem, build reproducible cases, analyze logs and telemetry, and drive to clear root cause and mitigation
03Partner closely with engineering teams to assess impact and risk, prioritize fixes or mitigations, influence roadmaps
04Own customer and stakeholder communication for critical issues
05Proactively identify patterns across customer tickets and incidents to recommend and drive product and tooling improvements
06Contribute to and maintain internal runbooks, incident playbooks, and knowledge base content
07Mentor and coach L2 engineers
08Advocate for the voice of the customer in discussions with product and engineering
09Analyze device telemetry and fleet-level patterns using internal tools

01B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields
026+ years of experience in technical support, solutions engineering, or similar roles working directly with complex SaaS products
03At least one major area of depth in mobile applications or fleet/telematics workflows
04Proven expertise troubleshooting mobile apps across Android and/or iOS, including device/OS constraints, network behavior, authentication flows, app configuration