Dropbox2 дня назад
Program Manager, Customers
10 700–14 475 ₽в месяц · до вычета
РЫНОК
12 514 ₽медиана по профессии
IT Support / Helpdesk · 116 вакансий с указанной зарплатой
5 250половина предложений: 9 479–16 667132 617
В рынке · выше 41% предложений
Remote - Canada: Select loca…
Обязанности
- 01Stand up and run repeatable customer programs, including planning, recruitment, onboarding, engagement, measurement, closeout, and transition to the long-term owning team
- 02Create shared operating infrastructure, including intake processes, recruitment and readiness criteria, briefs, templates, playbooks, status reporting, feedback tracking, escalation paths, and a single source of truth
- 03Coordinate Product, Design, Research, PMM, Launch Ops, Customer Marketing, CS, Sales, Brand Studio, Community, and Analytics around shared plans, decisions, milestones, and handoffs
- 04Own the execution of pre-PMF customer testing through H2, including product evaluation, messaging feedback, phased-rollout support, measurement, and exit criteria
- 05Support the relaunch and ongoing operation of Dropbox's Customer Advisory Board through recruitment, cadence management, agenda design, and synthesis for senior leaders and partner teams
- 06Integrate customer testing into the product-launch process as a readiness gate or stage, partnering with PMM and Launch Ops as the process matures
- 07Establish recurring customer listening and insight-loop practices that connect customer-support signals, VoC, UXR, managed-customer feedback, and S-team engagement back into EPD and GTM decision-making
Требования
- 018+ years of program management, operations, customer research operations, product operations, go-to-market operations, or a related field with experience delivering complex cross-functional programs
- 02Demonstrated ability to take an ambiguous customer-facing initiative from planning through execution, measurement, closeout, and handoff
- 03Experience coordinating multiple teams with different goals, dependencies, and decision rights while maintaining clear ownership and follow-through
- 04Strong operating discipline: able to create practical processes, readiness criteria, documentation, reporting rhythms, and repeatable playbooks
- 05Experience working directly with customers or customer-facing teams, including recruiting participants, managing engagement, gathering feedback, and protecting customer experience
- 06Strong written and verbal communication skills, including the ability to synthesize qualitative and quantitative inputs into clear recommendations and decisions
- 07Sound judgment about product readiness, customer participation, confidentiality, escalation, and when to protect learning quality over premature storytelling or account-driven requests