Stripe3 дня назад
Руководитель команды операционных специалистов
Зарплата не указана
РЫНОК
13 634 ₽медиана по профессии
Tech Lead / Team Lead · 356 вакансий с указанной зарплатой
5 092половина предложений: 9 708–18 1041,2 млн
Работодатель не указал зарплату — сравните с рынком сами.
Bengaluru
Обязанности
- 01Lead the day-to-day operational performance of a team of Associates, including quality, productivity, service-level, and other team goals.
- 02Set clear expectations, priorities, and performance goals for individuals and the team.
- 03Manage team capacity, scheduling, and work allocation to ensure critical workflows are covered and work is completed accurately and on time.
- 04Coach Associates on troubleshooting, process knowledge, communication, and sound judgment in resolving user issues.
- 05Hold regular development conversations and provide timely, constructive feedback that supports growth and career progression.
- 06Complete performance reviews and address performance concerns in partnership with your manager and People team partners, as appropriate.
- 07Build a collaborative, inclusive team environment where Associates can raise risks, share ideas, and learn from one another.
- 08Serve as an escalation point for complex operational or user issues, using sound judgment to resolve issues or route them to the right partner.
- 09Partner with global operations specialists and business process owners to run critical Internal Systems workflows.
- 10Identify recurring issues, process gaps, and manual work. Lead or contribute to improvements that increase quality, reduce effort, and improve the user experience.
- 11Use operational data and team insights to surface trends, risks, and opportunities to relevant stakeholders.
- 12Work closely with cross-functional teams to improve product offerings, processes, tools, and user-facing communications.
- 13Support hiring, onboarding, training, and ramping of new team members.
- 14Help build the operating culture, team practices, and capabilities of Stripe Delivery Centers.
Требования
- 013+ years of experience leading, supervising, or formally mentoring an operations, support, or user-facing team.
- 029+ years of experience in customer support, technical support, operations, or another internal or external user-facing environment.
- 03Experience leading teams that support technical products, platform users, or complex operational workflows.
- 04Experience managing operational work against defined quality, productivity, or service-level goals.
- 05Strong written and verbal communication skills, with the ability to give clear, constructive feedback.
- 06Experience coaching others and supporting their professional development.
- 07Strong analytical thinking and problem-solving skills, with the ability to identify root causes and make practical improvements.
- 08The ability to prioritize effectively and make sound decisions in a fast-moving, structured environment.
- 09A process-oriented mindset and a track record of improving workflows, reducing manual effort, or improving user experiences.
- 10Experience working effectively with cross-functional stakeholders.
- 11A user-first mindset and interest in learning technical products, systems, and processes.
- 12The ability to work from the Bengaluru office in night shift.
Условия
- 01Work from the Bengaluru office in night shift.