Samsara4 дня назад
Customer Experience Strategy Manager
Зарплата не указана
РЫНОК
13 634 ₽медиана по профессии
Tech Lead / Team Lead · 356 вакансий с указанной зарплатой
5 092половина предложений: 9 708–18 1041,2 млн
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Remote - US
Обязанности
- 01Build a world-class customer listening infrastructure
- 02Design and lead new and emerging Voice of Customer (VoC) programs — NPS, CSAT, CES, transactional and relationship surveys as well as customer interviews — that give the organization actionable customer experience insights
- 03Use AI to help move beyond periodic snapshots toward more continuous, real-time, customer sentiment
- 04Derive rich insights from quant and qual customer data
- 05Drive systemic customer experience improvements
- 06Facilitate cross-functional insight reviews and action-planning meetings with internal stakeholders to drive customer experience improvements
- 07Lead efforts targeting key customer pain points to optimize the customer experience
- 08Help evaluate and pilot AI tooling for CX intelligence
- 09Operationalize a customer-centric culture at Samsara
- 10Be a CX and AI thought leader
- 11Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices
Требования
- 015+ years direct experience in Customer Experience, Customer Insights, Partner Experience, or Market Research in a B2B SaaS or Fortune 500 Company
- 02Comfort traveling to customer sites 2-3 times/quarter (1-2 days per trip) to gain first-hand
Условия
- 01Remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area