Lyft5 дней назад

Руководитель продукта, Отдел поддержки клиентов

19 667–24 583 ₽в месяц · до вычета

РЫНОК

13 750 ₽медиана по профессии

Tech Lead / Team Lead · 358 вакансий с указанной зарплатой

5 092половина предложений: 9 750–18 1481,2 млн

Выше рынка · выше 82% предложений

New York

Обязанности

01Own the vision, strategy, and multi-year roadmap for Lyft's Customer Care product portfolio — spanning AI-driven support automation, contact center platforms, self-service and issue resolution, and the trust and safety products underpinning every interaction
02Lead, coach, and grow a team of product managers, setting a high bar for product craft, execution, and career development
03Partner with senior leaders across engineering, data science, design, operations, and finance to set priorities and deliver org-level outcomes
04Drive Lyft's shift to AI-first customer support — from agent-assist and automation to autonomous resolution across chat and voice
05Set the strategy for the platforms and tooling that power a global support organization and its BPO partners
06Make build/buy decisions to optimize for best and most efficient customer experiences
07Represent Customer Care product in executive and cross-functional forums, translating complex tradeoffs into clear recommendations and securing investment
08Make disciplined prioritization and resourcing decisions across a broad portfolio, balancing near-term operational needs against long-term platform bets
09Define the metrics that matter — cost, quality, and customer experience — and hold the organization accountable to measurable impact
10Extend Lyft's support capabilities into new frontiers, including autonomous vehicle partnerships, international markets, and emerging business lines

0110+ years of product management experience, including several years leading and managing product managers
02Proven track record of building, scaling, and developing high-performing product teams
03Experience owning a large, multi-workstream product portfolio and setting multi-year strategy
04Experience in Vendor Management
05Deep fluency in one or more of: customer support and contact center platforms, AI/ML-driven automation, or trust & safety products
06Degree in Computer Science, Engineering, Math, a related field, or equivalent experience

01Great medical, dental, and vision insurance options
02Mental health benefits
03Family building benefits
04In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
05401(k) plan to help save for your future
0618 weeks of paid parental leave
07Biological, adoptive, and foster parents are all eligible
08Pre-tax commuter benefits
09Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
10This role will be in-office on a hybrid schedule — Team Members are expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays
11Hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year