Cloudflare6 дней назад
Senior Customer Engineer, Vietnam
Зарплата не указана
РЫНОК
13 333 ₽медиана по профессии
Tech Lead / Team Lead · 355 вакансий с указанной зарплатой
5 092половина предложений: 9 354–17 9341,2 млн
Работодатель не указал зарплату — сравните с рынком сами.
Hybrid
Обязанности
- 01Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure to Cloudflare architectures
- 02Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations
- 03Deliver tailored technical presentations, architectural diagrams, and demonstrations
- 04Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle
- 05Take accountability for a suitable solution deployment strategy being an integral part of all proposals
- 06Provide oversight to technical onboarding and implementation, serving as the primary executive and engineering contact
- 07Design structured migration and onboarding blueprints tailored to the customer’s environment
- 08Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy
- 09Proactively monitor customer health scores and telemetry to ensure rapid time-to-value
- 10Carry a variable quota tied directly to new business acquisition and/or ongoing account growth
- 11Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell opportunities
- 12Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives
- 13Act as a trusted technical advisor throughout the entire customer lifecycle
- 14Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence
- 15Identify potential deployment risks or integration bottlenecks early, and provide remediation strategies
- 16Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks
- 17Partner closely with the Enablement Team to design, build, and govern technical resources
- 18Define, document, and educate both internal teams and customers on deliverables such as SOPs and best practices
Требования
- 017+ years of experience in a customer-facing technical role
- 02Experience in Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer
- 03Architectural Mindset: Ability to whiteboard complex solutions
Условия
- 01Job Location: Singapore