OpenAI6 дней назад
AI Support Engineer, Government - San Francisco, CA
Зарплата не указана
РЫНОК
12 592 ₽медиана по профессии
IT Support / Helpdesk · 117 вакансий с указанной зарплатой
5 250половина предложений: 9 583–16 667132 617
Работодатель не указал зарплату — сравните с рынком сами.
Полная занятостьУдалёнка
Обязанности
- 01Support public sector customers, including U.S. Government agencies and teams operating under FedRAMP requirements, by troubleshooting complex issues and translating security and compliance needs into clear next steps
- 02Becoming a trusted expert on OpenAI’s products and platform, serving as a go-to resource for complex technical issues
- 03Serving as a critical escalation point and line of defense for complex technical issues, partnering closely with customers and Engineering teams to troubleshoot, resolve, and proactively prevent recurring problems while leveraging scripting and emerging AI capabilities to improve internal tooling and automate operational workflows
- 04Taking learnings from resolving customer issues and creating our approach to scaling these solutions, partnering with Product and Go-To-Market teams
- 05Driving operational excellence by identifying opportunities for automation and AI-powered workflows, implementing scalable improvements that increase team efficiency, reducing manual effort, and elevating the overall support experience
- 06Providing occasional holiday and weekend support on call coverage, as needed, to support business and customer needs
Требования
- 01Have 8+ years of experience in User Operations, Engineering, Support Engineering or similar technical roles, ideally within high-growth tech startups or other fast-paced environments
- 02Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python) for automating repetitive tasks and integrating tools
- 03Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts
- 04Polished enterprise communication and are calm with high-stakes customers during live incident calls
- 05Proven experience building strong relationships with customers and cross-functional partners to drive resolution to complex issues
- 06Exceptional critical thinker and problem solver with the ability to clearly communicate complex technical issues to both customers and internal teams
- 07Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth
- 08Bring a humble, team first mindset, a genuine eagerness to help others, and the curiosity to quickly learn whatever knowledge is needed to help both your teammates and our customers succeed
- 09Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience
- 10To comply with a U.S. government contract, applicants for this position must be U.S. citizens with the ability to obtain and maintain a Tier 4 (High Risk Public Trust) background investigation
Условия
- 01We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees
- 02As employees in this role with work with many customers based on the East Coast, regularly weekday hours will commence at 6am Pacific
- 03Providing occasional holiday and weekend support on call coverage, as needed, to support business and customer needs