Coinbase10 дней назад

Customer Support Specialist II

55 417–58 333 ₽в месяц · до вычета

РЫНОК

12 592 ₽медиана по профессии

IT Support / Helpdesk · 117 вакансий с указанной зарплатой

5 250половина предложений: 9 583–16 667132 617

Выше рынка · выше 97% предложений

Hyderabad

Обязанности

01Own investigation, troubleshooting, and resolution of complex customer issues across phone, messaging, and email, driving first-contact resolution and logging defects when escalation is required
02Build deep expertise in Coinbase products and the evolving crypto landscape, including blockchain, web3, staking, and derivatives, to advise customers and match solutions to their unique profiles
03Identify customer needs proactively before they become issues, reducing friction and strengthening trust in Coinbase's platform
04Partner with cross-functional subject matter specialists to escalate and resolve critical cases with urgency, ensuring accurate issue tracking and upstream solutions
05Champion clear communication with internal and external stakeholders to align on resolutions, set expectations, and drive measurable improvements in the customer experience

013+ years of experience in customer support or customer success in financial services, crypto, or technology, including direct experience supporting high-value customers
02Basic working knowledge of blockchain, web3, staking, self-custody, and cryptocurrency markets
03Demonstrated ability to investigate root causes, synthesize data and customer feedback, and resolve complex issues independently
04Full-time, in-office presence five days a week with willingness to work nights and weekends to support the 24/7 nature of cryptocurrency markets
05Proficiency in English with the ability to communicate complex product concepts clearly across phone, email, and messaging channels
06Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality

01This is an In-Office role
02Full-time, in-office presence five days a week
03Willingness to work nights and weekends
04Total compensation may also include bonus eligibility and benefits (including medical, dental, and vision)