New Relic11 дней назад
Менеджер технической поддержки
Зарплата не указана
РЫНОК
12 592 ₽медиана по профессии
IT Support / Helpdesk · 117 вакансий с указанной зарплатой
5 250половина предложений: 9 583–16 667132 617
Работодатель не указал зарплату — сравните с рынком сами.
Dublin
Обязанности
- 01Coach and mentor a highly skilled team of support engineers, facilitating individual career progression and fostering a team dynamic
- 02Guide day-to-day operations to ensure team structures adapt dynamically to evolving customer and business needs
- 03Partner with the global Support Management cohort to collectively achieve service level objectives and champion initiatives that drive customer satisfaction
- 04Act as a dependable point of contact for customer escalations, ensuring critical issues are effectively resourced, investigated, and brought to a timely resolution
- 05Lead cross-functional programs and projects, iterating on operational strategies to simplify processes and deliver high-impact business outcomes
- 06Participate in an on-call rotation to maintain premier service delivery standards
Требования
- 01Proven experience in leading people, nurturing talent, and running operational strategies for responsive technical support teams
- 02A clear dedication to cultivating a supportive, positive culture where metrics are balanced with employee satisfaction and collaborative growth
- 03Proficiency in gathering, interpreting, and leveraging data to identify systemic problems, optimize workflows, and drive continuous process improvements
- 04Strong interpersonal and coaching skills, with the ability to bridge technical complexities and business requirements
- 05Practical experience navigating enterprise operational platforms and customer support ecosystems
Условия
- 01Flexible workforce model (fully office-based, fully remote, or hybrid)
- 02Visa sponsorship is not available for this position
- 03Criminal background check is required
- 04Export compliance assessment may be required for certain roles