Lyft11 дней назад
Специалист по социальной поддержке, Customer Care Operations (ночная смена)
3 507–4 384 ₽в месяц · до вычета
РЫНОК
12 592 ₽медиана по профессии
IT Support / Helpdesk · 117 вакансий с указанной зарплатой
5 250половина предложений: 9 583–16 667132 617
Работодатель не указал зарплату — сравните с рынком сами.
Toronto
Обязанности
- 01Triage problems from our community and own issue resolution, escalating to designated team(s) only when necessary
- 02Be Lyft’s support voice on social media and other digital channels and exercise impeccable judgment as Lyft's support representative
- 03Proactively solve issues and foster trust with our beloved customers
- 04Create a personalized, positive and effortless experience for the Lyft community
- 05Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive voice of support
- 06Be a community advocate for Lyft
- 07Willingness to work a wide range of hours and weekends
Требования
- 011+ years of experience in customer service or sales mandatory
- 021+ years of experience with social media or communications is a plus
- 03Captivating written communication skills and fastidious attention to detail
- 04Emotional intelligence in spades and experience dealing with people
- 05Strong work ethic and proactive nature
- 06Keen ability to work independently as well as with a team
- 07Ownership mindset and resolve to follow-through
- 08Ample time management skills - able to work independently through ambiguity
Условия
- 01Extended health and dental coverage options, along with life insurance and disability benefits
- 02Mental health benefits
- 03Family building benefits
- 04Child care and pet benefits
- 05Access to a Lyft funded Health Care Savings Account
- 06RRSP plan with company match to help save for your future
- 07In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy
- 08Hourly team members get 15 days paid time off, with an additional day for each year of service
- 09Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs
- 10Subsidized commuter benefits and Lyft ride credits
- 11This role is fully remote in Toronto, candidates for this role must be based in the Toronto metro area