Anthropic13 дней назад

Руководитель программы ремонта - Операции дата-центров

26 667–33 750 ₽в месяц · до вычета

РЫНОК

13 634 ₽медиана по профессии

Tech Lead / Team Lead · 356 вакансий с указанной зарплатой

5 092половина предложений: 9 708–18 1041,2 млн

Выше рынка · выше 93% предложений

Remote-Friendly (Travel Requ…

Обязанности

01Define the global repair strategy including repair SLAs, prioritization rules, escalation paths, and reporting methods, and drive standardization across all sites
02Own repair turnaround time and repair backlog across the fleet evidenced by Anthropic-owned ticket and telemetry dashboards you help develop
03Author and improve procedures for triage, break-fix, return-to-service validation, and train site operations partners on how to execute them
04Manage RMA and reverse logistics programs with OEMs, ODMs, and depot repair vendors, including warranty claims, return cycle times, and failure analysis feedback
05Set spares pool sizing and stocking levels by site and part, in coordination with supply chain and asset management, so that parts availability never gates repair SLAs
06Analyze failure patterns across sites to identify root causes and drive corrective actions with hardware engineering, suppliers, and site operations owners
07Lead the operating cadence with vendor and site leads, including weekly repair reviews, scorecards, and business reviews, and drive corrective actions for SLA excursions
08Communicate repair constraints, risks, and fleet availability impact to engineering and leadership

01Have 8+ years of experience in data center operations as a manager, technical lead or related role, including accountability for production availability
02Can demonstrate a proven track record running break-fix programs at a large scale across multiple sites
03Have managed vendors, OEMs, or contract workforces to measurable outcomes: SLAs, operational reviews, and corrective action
04Possess hands-on technical depth in server, network, and rack-level hardware, enough to independently verify repair quality and audit vendor claims
05Have built or substantially improved operational processes
06Are comfortable working with ticket, telemetry, and inventory data to drive decisions
07Possess a bachelor's degree in relevant domain or equivalent practical experience

01Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time
02Visa sponsorship: We do sponsor visas
03Annual Salary: $320,000 — $405,000 USD