Synthesia13 дней назад
Директор по стратегии и операциям Customer Success
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РЫНОК
13 634 ₽медиана по профессии
Tech Lead / Team Lead · 356 вакансий с указанной зарплатой
5 092половина предложений: 9 708–18 1041,2 млн
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Полная занятостьУдалёнка
Обязанности
- 01Renewal forecasting and health-score inspection
- 02Predictive retention modeling
- 03Post-sales process and policy
- 04Capacity and resource planning
- 05Systems and data
- 06Partnership with the field
- 07AI-native operations
- 08Leadership
Требования
- 018+ years in Customer Success Operations, Post-Sales Operations, or Revenue Operations in B2B SaaS, including people management
- 02B2B SaaS domain expertise, with experience at both small and large B2B SaaS companies
- 03You have owned a renewal forecast or health-scoring model, not just supported one
- 04Deep, hands-on experience with a CS platform (Gainsight or Planhat) and Salesforce
- 05You have put AI or automation into a live CS or support workflow and can describe the result
- 06Credible with senior CS Leaders & CROs, and senior stakeholders
Условия
- 01Hybrid working environment
- 02100% Medical, Dental & Vision
- 03401k Plan
- 04Paid parental leave
- 0525 days of annual leave + Public holidays + paid sick leave
- 06Fun culture with regular socials
- 07A generous referral scheme
- 08A brand new computer + monitor