Harvey24 дня назад

IT Operations Analyst

9 092–12 508 ₽в месяц · до вычета

РЫНОК

12 750 ₽медиана по профессии

IT Support / Helpdesk · 112 вакансий с указанной зарплатой

5 250половина предложений: 9 167–16 788132 617

Ниже рынка · выше 24% предложений

Полная занятостьSan Francisco

Обязанности

01Create a great employee experience through hands-on IT support for employees in our New York City office
02Support onboarding and offboarding processes to ensure new hires are productive from day one and departures are handled cleanly and securely
03Provide white-glove IT support to employees across all levels, triaging requests via Slack, ticketing systems, and in-person interactions with a focus on speed and empathy
04Administer and optimize core SaaS platforms including Google Workspace, Okta, Slack, Zoom, and MDM solutions (Jamf/InTune) to ensure secure and reliable access
05Assist with meeting room tech and corporate events to ensure smooth hybrid meetings and high-quality A/V experiences
06Troubleshoot employee problems with applications, laptops, access, peripherals, printers, video conferencing, and networking issues
07Maintain IT asset inventory and coordinate hardware repairs, upgrades, and procurement
08Identify and resolve systemic issues through root cause analysis, escalating patterns to improve reliability across the technology stack
09Collaborate with the IT team on automation, documentation, and process improvements

013+ years of experience in IT support experience in a fast-paced startup or tech environment
02Strong proficiency with identity and access management platforms (Okta preferred), Google Workspace administration, and macOS device management
03Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools
04Hands-on scripting or automation experience (e.g., Python, Bash, Okta Workflows) that goes beyond basic helpdesk troubleshooting
05Excellent communication and customer service skills with the ability to support senior leaders and cross-functional stakeholders with patience and clarity
06A proactive, employee-first mindset—you notice problems before they're reported and take initiative to fix them
07Comfort working in a high-growth, ambiguous environment where priorities shift and resourcefulness is essential