Fivetran 27 дней назад
Senior Community Manager
Зарплата не указана
РЫНОК
13 634 ₽медиана по профессии
Tech Lead / Team Lead · 356 вакансий с указанной зарплатой
5 092половина предложений: 9 708–18 1041,2 млн
Работодатель не указал зарплату — сравните с рынком сами.
Remote
Обязанности
- 01Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide
- 02Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming
- 03Develop and maintain scalable moderation and support workflows (triage, escalation paths, response playbooks) including Code of Conduct enforcement
- 04Coach and support moderators and community champions; recruit and onboard new moderators as the community grows
- 05Create content systems that keep members informed and activated (announcements, highlights, prompts, and community storytelling)
- 06Surface community insights and member feedback to Product, Marketing, and Support; close the loop with the community on outcomes
- 07Monitor and report on key engagement and health metrics (growth, activation, retention, response times, sentiment) and run experiments to improve them
- 08Manage the community tool stack for digital engagement (Slack workflows, analytics, knowledge base, integrations, web portal) and document best practices
- 09Plan for and manage incident response in collaboration with Legal/People/Security as needed (harassment, safety, sensitive topics)
- 10Support cross-channel digital engagement efforts beyond Slack (community forums, social, events) to create a cohesive member journey
Требования
- 015+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment
- 02Demonstrated experience owning day-to-day operations for a large online community (e.g., Slack/Discord/forum), including moderation, member support, and community health
- 03Strong understanding of online community dynamics and how to cultivate trust, belonging, and shared purpose at scale
- 04Experience building and improving moderation and support workflows (triage, escalation paths, response playbooks), including Code of Conduct enforcement
- 05Excellent written communication and facilitation skills—able to respond clearly and empathetically, de-escalate issues, and encourage productive conversation
- 06Experience using community tooling and analytics (e.g., Slack workflows, Common Room, and/or similar) to track engagement, identify trends, and drive improvement
- 07Data-informed decision making, including defining KPIs for engagement and health, measuring impact, and reporting outcomes to stakeholders
- 08Strong cross-functional collaboration skills, partnering effectively with Product, Marketing, Support, and Developer Experience to close the loop with the community
- 09Cultural fluency and sensitivity to differences in communication styles across regions and timezones
- 10High emotional intelligence and comfort navigating complex situations (conflict, ambiguity, sensitive topics)
- 11Comfort prioritizing work across multiple streams in a fast-paced environment, balancing structure with flexibility
Условия
- 01Remote work